ABOUT ROCKETBOOK
Do I need a Rocketbook notebook to use the Rocketbook app?
The Rocketbook app is free to download and use on iOS and Android. The app does not work with your standard sheets of paper. Nevertheless, you can try using the app with PDFs that we provide for free.
Is Rocketbook patent protected?
Yes, we have numerous patents pending on the app technology and the physical book.
PRIVACY
What is your privacy policy?
Rocketbook does not store any of your notes on our own servers. Your notes are either on your own device OR the cloud service you have sent your notes to. The only exception is when you send via email, as we pass the image file and meta data through a cloud service called Mandrill, which assembles the email. But even there, notes are not stored as they just pass through.
Connections to cloud services are dictated by those services APIs and they all use SSL encryption.
You can learn more about our privacy policy here.
SHIPPING & RETURNS
Where do you ship?
Rocketbook only ships to South Africa.
What is your return policy?
You can find more information about our return policy here.
ROCKETBOOK APPBASICS
What cloud services does Rocketbook support?
We currently support Box, Dropbox, Google Drive, Evernote, iCloud, OneNote, Slack, and email.
Does the app sync across devices?
The app currently does not sync across devices. If you'd like to use multiple devices, you'll need to set up your connections on each device.
Can I use the app to scan non-Rocketbook pages?
Unfortunately, the app cannot scan non-Rocketbook pages. We set up the pages to allow the machine vision to quickly pick up the page.
What file formats for scans does the app support?
We support PNG and PDF files.
The app is taking up too much space. What can I do?
Once you've uploaded your scans to your desired cloud destination, you can delete your scans in History. You can either delete selected scans or delete all.
Can I configure the app to only send files when connected on wifi?
We currently don't have this feature, but are looking to add it in future app updates.
Does the app recognize handwriting and/or transcribe them into text?
Does the app recognize handwriting and/or transcribe them into text?
The app currently does not offer these features. However, some of the cloud services offer the ability to search handwritten text.
Why do I need to sign up for an account to use the app?
To use the Rocketbook, we ask you to sign up for account for two reasons:
- The email address you use to sign up with for the app is used as the default destination.
- Should you encounter an issue with setting up the app or sending a file to a cloud destination, we can help troubleshoot the situation by looking up your email address.
Please note that we do honor your privacy and do not share or sell your information to any 3rd parties. We also do not store or see any of the content on your pages.
SETTING UP
Frequently asked question
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Frequently asked question
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